Question 1

🌍 Our international webshops

Accepted Answer

Choose a country and order easily! We are pleased to inform our customers that we ship to all countries in the world ! 🌐 Our webshops are currently available in 10 different languages , but the English-language webshop is available for our international customers. Our online stores by country and language: Choose the language that suits you and click on the country! 🌎 International (English) 🇪🇸 Spain 🇩🇪 Germany 🇮🇹 Italy 🇫🇷 France 🇭🇺 Hungary 🇨🇿 Czech Republic 🇷🇴 Romania 🇵🇱 Poland 🇸🇰 Slovakia 📦 Fast and reliable delivery to all destination countries, usually within 2-5 business days . 🌟 Free shipping over a certain order amount (may vary by country). ✅ Buy now and enjoy convenient home delivery anywhere in the world!

Question 2

⏳ Delivery time

Accepted Answer

It usually takes 1-2 business days to receive your order. 📦 We will do everything we can to ensure your package arrives as quickly as possible. 😊✨

Question 3

🚚 Shipping costs

Accepted Answer

✨ For VIP Gold members: Shipping is FREE! 🏠 Home delivery with GLS courier service: 1,490 HUF 📍 Delivery to GLS Parcel Points: 990 HUF 📮 MPL home delivery: 1,990 HUF 💡 Choose the most convenient delivery method for you! 😊✨

Question 4

🏠 Change shipping address

Accepted Answer

🔹 You can request a change to the delivery address from the courier service. 📧 IMPORTANT! When ordering, please enter your email address and phone number correctly! 📅 Before delivery, the courier service will notify you by email of the expected delivery date. 📞 Contact the courier service using the contact details provided in the message! 📲 On the day of delivery, GLS will also send the courier's contact information via SMS , so you can even request a change to the delivery address by phone. 📦 If you are shipping an MPL package, you can use the package number to check the status of the package on the MPL website . You can track the delivery status here. 🏪 GLS Parcel Point : You can also pick up your package at a GLS Parcel Point . You can find the delivery status and pickup locations on the GLS website . 💬 If you need help, write to us here in the chat or send us an email and we will help you change your shipping address, track your package, or find your package points!

Question 5

📦 How can I track my order?

Accepted Answer

There are two options to check the status of your order: 📦 Click on the shipping icon in the chat. 🔍 In the "Track your order" menu, you can check the status of your order quickly and easily right here in the chat! 😊

Question 6

🛍️ Unpacking before receiving

Accepted Answer

📦❌ You cannot open the package before receiving it. 🔹 If you are unsure about the contents of the package, the packaging is damaged, or you ordered a fragile product, take a video or photos of the unpacking that clearly shows the products! 📹 🔹 In case of damage or shortage, the claim will be forwarded to the courier service . Recording it can speed up the assessment and help the process be successful. 💬 We'll help you right away here in the chat , or write an email to hello@fansbrands.com ! 📲 Remember, we are here to help you every step of the way! 😊✨

Question 7

🚫 Package Rejection

Accepted Answer

🔹 If you refuse to accept the package , it will automatically be returned to the sender. 📦🔄 🔹 📬 Important to know: In this case, you may be responsible for the return shipping costs if you are not eligible for free returns. 💰🚚 🔹 There are two options: 💳 For credit card payments: We will deduct the shipping cost from the purchase amount and refund you the full amount of the order. 💵✅ 💰 For cash on delivery orders: If you do not pick up the package, the cash on delivery option will be disabled and you will only be able to pay by credit card in the future. 🚫📦 💬 If you have any questions , write to us here in the chat and we will be happy to help! 😊💙

Question 8

🌟 Join the V.I.P Loyalty Program!

Accepted Answer

🎯 Register now for the FansBRANDS® VIP Loyalty Program and get extra benefits immediately! 🔥 What do you get after registration? ✅ 🥉 Instant activation of Bronze level ✅ 💰 1% Cashback on every purchase ✅ 🎁 +100 Bonus Points as a gift ✅ 🛍️ Exclusive VIP offers and gifts 🎁 Enjoy unique discounts and exclusive offers available only to our loyal customers! 💎 Join now and start earning points with your first purchase! 🚀 Click here 👈

Question 9

🌟 V.I.P Loyalty Program – Benefits

Accepted Answer

VIP Loyalty Program – Explanation and Benefits The FansBRANDS® VIP Loyalty Program is an exclusive system that allows you to collect points after every purchase and receive extra discounts . The more you buy, the higher the level you move up and the more benefits you receive! 🔹 How does it work? You get points for every amount you spend. You get your points back as cashback (1%, 3%, 5% depending on your level). You can use the points to make new purchases at a discount or even for free. You can activate level-specific gifts and exclusive benefits.﻿🥉 VIP Bronze Level 📌 You will receive it immediately upon registration! ✅ 1% Cashback – You get 1% back in points after every purchase. ✅ +100 bonus points as a gift upon registration. ✅ Activate your gift with your first purchase! 🎁 🥈 VIP Silver Level 📌 To achieve this, you need 500 collected points. ✅ 3% Cashback – You get 3% back in points after every purchase. ✅ Activate Silver gift upon reaching the level. 🎁 ✅ +100 extra bonus points as a gift. 🏅 VIP Gold Level 📌 To achieve this, you need 1000 collected points. ✅ 5% Cashback – You get 5% back in points after every purchase. ✅ Free shipping on all your orders. 🚛 ✅ Gold gift selection with every purchase! 🎁 🎯 Why is it worth joining? ✔ You can collect points automatically – you don't have to activate it separately! ✔ You get extra points for every purchase that you can redeem later. ✔ Exclusive gifts and free shipping await you when you level up. 💎 Register now and instantly get Bronze level with +100 bonus points! 🚀 Click here 👈

Question 10

🎉 Official Giveaway!

Accepted Answer

🎉 Official giveaway! 🏁 Participate now and you could win a unique 🧢 Formula 1 cap! 🏆 Good luck! 🍀 Click here 👈

Question 11

🏁 Download the 2025 GP Race Calendar

Accepted Answer

🎉 Win valuable gifts! 🎁 Download the Android app now and enter the giveaway! Imagine being the next lucky winner! Don't miss your chance to win fantastic prizes. 🎯 🔽 Download now and start winning! 📲 📱 Android download : Click here 👈 📱 IOS Download :: Click here 👈

Question 12

🛍️ Download and shop easily from anywhere!

Accepted Answer

📲 Download our app and buy your favorite products 🛒 in seconds - simply ✅ and quickly ⚡! 📱 Android download: Click here 👈 📱 IOS download : Click here 👈

Question 13

📘 Facebook

Accepted Answer

Discover the official FansBRANDS® Facebook page, where you will find interesting content from the world of Formula 1! 🏎️ Don't miss out on the latest news and our fun posts! Check out our Facebook page here: FansBRANDS® Facebook Page 👈

Question 14

🎵 TikTok

Accepted Answer

Discover the FansBRANDS® TikTok page, where exciting content and behind-the-scenes moments await! 🏎️✨ Don't miss Formula 1 experiences and fun videos! 📱 Follow us on TikTok at: FansBRANDS® TikTok Page 👈

Question 15

📸 Instagram

Accepted Answer

Discover the FansBRANDS® Instagram page, where we'll be waiting for you with stunning images, exclusive content and Formula 1 moments! 🏎️📸 Follow us and stay up to date with the latest trends! ✨ Follow us on Instagram at: FansBRANDS® Instagram page 👈

Question 16

🎥 YouTube

Accepted Answer

Discover the FansBRANDS® YouTube channel, where you will find exciting videos about the world of Formula 1, our products and much more! 🏎️🎥 Don't miss the latest content and behind-the-scenes moments! 🌟 Subscribe to our YouTube channel here: FansBRANDS® YouTube Channel 👈

Question 17

📌 Pinterest

Accepted Answer

Discover the FansBRANDS® Pinterest page, where you can find inspiring images, stylish Formula 1 products and many other exciting content! 📌✨ Follow us and discover the best ideas! Follow us on Pinterest at: FansBRANDS® Pinterest Page 👈

Question 18

🐦 X (former Twitter)

Accepted Answer

Discover the FansBRANDS® X (formerly Twitter) page, where we'll be keeping you up to date with the latest Formula 1 news, entertainment and behind-the-scenes moments! 🏎️✨ Follow us and don't miss a thing! Follow us on X: FansBRANDS® X Page 👈

Question 19

🔁 Return product

Accepted Answer

🔄📦 How do you return the product to us? 📄 Download form: If you don't have one, download the return form and fill it out digitally (using Adobe Acrobat Reader) or print it. 📦 Packaging: Put the product in the package along with the completed return form. If you filled it out digitally, you can also send it by email, but pack the product carefully (e.g. use a shoe box to protect it from damage). 📮 Send: Smaller items (t-shirts, key chains): Go to your nearest post office and ask for it to be mailed. No need for registered or priority mail. Larger products (e.g. shoes): Parcel delivery by post is usually the cheapest. Important: You will be responsible for the return shipping costs, which will not be refunded. 📍 Recipient: 📋 Company: Pit Box Ltd. 🌍 Country: Hungary 🏠 Street and house number: Rádi út 1-3 🏙️ City: Vac 📮 Postal code: 2600 ⚠️ Warning: Under no circumstances should you send a cash on delivery package, as we will not be able to receive it and it will be sent back to you! 🔍 Verification and refund: Once we receive the package, we will check its status and details. If necessary, we will contact you. We will then initiate the refund with the financial service providers. 💳 ⏳ Refund: According to the bank, you will usually receive the amount on your account within two weeks . 💬 If you have any questions, write to us here in the chat and we will be happy to help! 😊✨

Question 20

🔎 Order Status – Tracking

Accepted Answer

📦🔍 Track your order status! 👤 You can check the status of your order at any time in your account . 🚚 To track your package: Go to the shipping methods section where you will find the necessary information. 💬 If you need help, write to us here in the chat! 😊

Question 21

🔄 180-day return guarantee

Accepted Answer

↩️🛍️ Buy Risk-Free with our 180-Day Money-Back Guarantee – Official Formula 1 Products! Get official merchandise from your favorite Formula 1 teams with complete confidence! We offer a 180-day money-back guarantee on all online purchases. 🌟 Why should you buy from us? 🛡️ Complete peace of mind and security: We make your purchases risk-free. If you are not satisfied, you can return the product within 180 days and we will refund the full purchase price . 🏎️ Official Formula 1 products: In our offer you will find official products from the Ferrari, Red Bull Racing, Mercedes AMG Petronas and McLaren teams. ⏩ Easy Returns: Quick and easy returns process – just contact us and we'll take care of everything . 💡 How does it work? 1️⃣ Shop with confidence: Browse our range and choose the official products of your favorite Formula 1 team. 2️⃣ Try it at home: Enjoy your new products worry-free. 3️⃣ Not satisfied? Just return the product within 180 days and get your money back . 💥 You have nothing to lose now! Don't miss this unique opportunity! Buy now and enjoy the security of our 180-day money-back guarantee . 🛒 Shop with us because you are the first! 😊✨

Question 22

🛒 How can I cancel my order?

Accepted Answer

❌📦 Order cancellation 🔹 How can you cancel? To cancel an order, contact our customer service here on chat or by email at hello@fansbrands.com 🛎️ 🔹 When is it possible? The order can be canceled if it has not yet been completed. If the order has already been completed and the package has been sent by courier, unfortunately there is no possibility of cancellation, but you can return the product. 🚚📦 ⚠️ Important: If you do not pick up the package, the system will automatically blacklist you, and in the future you will only be able to order with prepayment by bank card, cash on delivery will not be available. Thank you for your understanding! 😊

Question 23

✏️ How can I modify my order?

Accepted Answer

If you want to change your order, here's what you need to know: 💬 Change order : As long as your order is not closed, you can request a modification. Once it has been closed, unfortunately we cannot modify it, but you can return the product. 🔄 Modify products : If you want a different size or add an additional product, write to us quickly here in the chat and we will help you! 🚚 Change delivery address : You can change the delivery address by contacting the courier service. We can help with this too! 💬 Write to us here in the chat and we will solve the problem quickly! 😊

Question 24

⚠️ I did not receive a confirmation email about my order

Accepted Answer

📧❓ I didn't receive a confirmation email - What should I do? 🔍 First step: Check the SPAM and PROMOTION folders in your email program! The confirmation email can often end up there. ❌ If you can't find it there either: You probably entered the wrong email address. 💬 Contact us here in the chat so we can correct your email address. 📋 Important: Identify yourself with your name and shipping address so we can help you faster! 😊

Question 25

🔧 I received a defective product – What should I do?

Accepted Answer

🔧❌ I received a defective product – What should I do? It is rare that the product you receive may differ from what you expected. For example: 🖼️ The appearance of the product differs from the image seen on the website. 📦 The size on the packaging does not match the size on the product label. ❌ The product was damaged during shipping or has a manufacturing defect. 🔍 What to do? 📸 Take a photo of the defective product and the problem. 💬 Contact us here in the chat - send us the order number and a short description of the error. ⚙️ How do we solve it? If the complaint is justified, we will return the product at our own expense and replace or refund the price . 💙 We will help you solve the problem quickly! 😊✨

Question 26

📄 Where can I find the invoice?

Accepted Answer

The invoice will usually be sent to you by email after your order has been processed. 🔍 Check it here: 📧 In your email account (check the SPAM and PROMOTION folders as well). 👤 You can also find it in your account if you are a registered customer. 💬 If you can't find the invoice, write to us here in the chat and we'll help you replace it! 😊

Question 27

📋 Official information about our company

Accepted Answer

We use two addresses: the branch office for shipping and administration, and the head office for financial and administrative purposes. 🏢 Location address 📦 Important information for returns: If you would like to return a package or product (for example, for a cancellation or exchange), please always use our location: 📍 Location, office address: 📋 Company: Pit Box Ltd. 🏷️ Brand: FansBRANDS® 🌍 Country: Hungary 🏠 Street and house number: Rádi út 1-3 🏙️ City: Vac 📮 Postal code: 2600 ____________ 🧾 Billing address: 📌 Important information for billing: The address we use for the company's financial administration: we send out our invoices from here, and we also request invoices from our partners here. 📍 Headquarters address: 📋 Company: Pit Box Ltd. 🏷️ Brand: FansBRANDS® 🌍 Country: Hungary 🏠 Street and house number: Rózsa street 3/a 🏢 Floor, door: 1st floor, door 2 🏙️ City: Vac 📮 Postal code: 2600 ____________ 📧 Email: hello@fansbrands.com 🌐 Website: www.fansbrands.hu 🕒 Opening hours: Monday - Friday: 9:00 - 17:00 ____________ 🏦 Tax number: 23163885-2-13 🏦 EU Tax Number: HU23163885 📋 Company registration number: 13-09-144768. ____________ 📅 Date of foundation : 2011/02/15 🏛️ Registered at the Pest Commercial Court : 2011/02/16 ____________ 😊 Contact us with confidence!

Question 28

🏎️ FansBRANDS® – Official brand.

Accepted Answer

🏎️ FansBRANDS® – The official brand of Formula 1 fans 🌟 The FansBRANDS® brand is the official meeting place for Formula 1 fans , where a wide range of original team clothing and accessories awaits you! 🏎️ The brand name is protected by law in Hungary and throughout the European Union . 🔒 More information about the trademark can be found here: Trademark information. 👈 OUR MOTTO: "Fan with passion. You wear what you feel."

Question 29

📜 Official certificate

Accepted Answer

FansBRANDS® is the official webshop of Pit Box Ltd. 🏁, offering premium quality Formula 1 clothing and accessories worldwide. 🌎 The webshop is Consumer Friendly certified ✅, ensuring customers receive reliable and legally compliant service. 🏆🛒 📜 You can view the official certificate here: Consumer Friendly Certificate 👈

Question 30

🛡️ 180-day exchange option

Accepted Answer

🛡️ You have 180 days to exchange your product! If you would like to exchange your purchased product for a different size or a higher priced product, we will help you with the process! 📦 How can you return the product? You will find a returns form in your package that contains all the necessary information on how to return or exchange the product . 🔹 Can't find the form? If it's not included in the package, you can download it from our website . 📄 Download the return form here: Return form 👈 📩 Do you have any questions? Write to us here in the chat and our customer service will be happy to help you! 😊

Question 31

📋 Return address

Accepted Answer

📋 Return the product to: 📍 Return address: 🏢 Pit Box Ltd. - FansBRANDS® 🏠 Street and house number: Rádi út 1-3 🏙️ City: Vac 🌍 Country: Hungary 📮 Postal code: 2600 📩 Do you have any questions? Write to us here in the chat or send an email to hello@fansbrands.com ! 😊

Question 32

📄 Download return form

Accepted Answer

If you can't find the return form, no problem! Simply download it here 👈, print it, fill it in with your details, and attach it to the returned package. If you have any further questions, write to us here in the chat and we will be happy to help! 😊

Question 33

🚀 My package is late – What can I do?

Accepted Answer

🚀 My package is late – What can I do? 🔍 First steps: 📦 Package Tracking – Check the delivery status on the courier service's website using the tracking number . 📧 Email Check – Check your inbox for shipping notifications (including SPAM and Promotions folders). 🛠️ What can you do if there is no up-to-date information? 📞 Contact the courier service – If your package is already on its way but has not arrived within the expected time, contact the courier service to clarify the delivery information. 💬 Write to us in the chat! – If your package status has not been updated or you have other questions, our customer service will help you find out what happened to your order. ⏳ Thank you for your patience! If your package does not arrive on time, we will do everything we can to resolve the issue as quickly as possible. 😊

Question 34

📅 When will I receive the transfer?

Accepted Answer

🔙 After receiving and checking the returned product, we will make the payment within 14 days . 💬 If you have any questions, write to us here in the chat and we will be happy to help! 😊✨

Question 35

💸 Payment methods

Accepted Answer

Here are the payment options available in our store: 💵 Cash on delivery (with 490 HUF handling fee) 💳 Bank card - Free 💰 PayPal - Free 💼 In the case of corporate payments, it is also possible to pay by bank transfer in advance. 📍 For transfers within Hungary: Beneficiary: Pit Box Ltd. Bank name: UniCredit Bank Account number: 10918001-00000121-71110002 🌍 For transfers from abroad: Beneficiary: Pit Box Ltd. Bank name: UniCredit Bank Account number (IBAN): HU87 1091 8001 0000 0121 7111 0002 SWIFT CODE (BIC): BACXHUHB

Question 36

💳 Can I pay with a card at the courier?

Accepted Answer

🚚 Most courier services offer the option of paying by credit card upon receipt, but this depends on the service provider. 💳 It is worth checking in advance whether the given courier offers card payment options. 💬 If you're not sure, ask us here in the chat and we'll help you! 😊

Question 37

🏧 Is it possible to pay by card at the parcel point?

Accepted Answer

📦💳 Parcel point payment information If you request delivery to a parcel point, you must inquire at the pickup location whether they accept card payments. 🛍️ 💬 If you have any further questions, write to us here in the chat and we will help you! 😊

Question 38

🏦 Transfer details

Accepted Answer

💳 This information is required to make a bank transfer to Pit Box Ltd. 📍 For transfers within Hungary: Beneficiary: Pit Box Ltd. Bank name: UniCredit Bank Account number: 10918001-00000121-71110002 🌍 For transfers from abroad: Beneficiary: Pit Box Ltd. Bank name: UniCredit Bank Account number (IBAN): HU87 1091 8001 0000 0121 7111 0002 SWIFT CODE (BIC): BACXHUHB

Question 39

💰 Shopping on credit?

Accepted Answer

❌💳 Credit purchases are currently unavailable It is currently not possible to purchase on credit in our online store. 💬 However, if more such requests are received, we will consider introducing a lending scheme. 😊

Question 40

💳 Can I pay with a SZÉP card?

Accepted Answer

👕 The SZÉP card cannot be used for clothing , so you can't use the amount on it with us either. 😊

Question 41

⚡ Why is online payment not successful?

Accepted Answer

💳⚠️ Typical mistakes when paying online 🔍 Check the following: 💰 Funds in your account: Make sure you have enough money in your account to complete the transaction. 🔒 Spending limits: Check if you have not exceeded your daily or transaction limit. 📲 Approval required: Some banks may require extra approval via phone app or SMS. Check with your bank for details. 💳 PayPal payment: You will be redirected to the PayPal page. If you don't have a PayPal account yet, you can create one for free . ⚠️ IMPORTANT! If you interrupt the online payment, your order may fail due to a timeout . 💬 If you need further help, write to us here in the chat and we will help you! 😊

Question 42

💬 How can you redeem the coupon code and gift certificate code?

Accepted Answer

If you had trouble redeeming your coupon code or gift certificate code, follow the steps below to make sure it works! Step by step: 🛒 Add products to cart Select the desired products on our website and add them to your cart. 💳 Go to the payment interface Once you've finished shopping, click on the cart and then select "Proceed to checkout." 🎟️ Enter your coupon code or gift certificate code On the payment page, find the "Coupon Code" field and enter the code you received or the gift certificate code. ✅ Click the "Redeem" button Once you have entered the coupon code or gift certificate code, click the "Redeem" button to validate. 💸 Check the discount The system will automatically validate the code and the discount will be visible in the total amount of the order. To help you, we have attached a picture where you can see exactly what you need to do:  If you still have questions, feel free to contact us via chat or email! 😊

Question 43

⏳ How long is the warranty period?

Accepted Answer

⏳📋 Warranty questions – What do you need to know? When it comes to warranty matters, it's important to be clear about what constitutes proper use. 🛠️ We've tried to gather all the important information so that your ordered product remains in good condition and you're aware of the warranty terms. ✅ Let's get started! 1️⃣ 1 year FansBRANDS® warranty 🛒 Almost all products in the FansBRANDS® store come with a 1-year manufacturer's warranty ! 2️⃣ 2 year watch warranty 🕒 We provide a 2-year manufacturer's warranty on watches found at FansBRANDS®, such as Ferrari watches. 💬 If you have any further questions, write to us here in the chat and we will be happy to help! 😊

Question 44

🎯 What products does the warranty apply to?

Accepted Answer

📦✨ What does the warranty cover? ✅ Practically for almost everything: 👟 Shoes, 👕 T-shirts, 🧢 hats, 🧥 sweaters, 👖 pants, and all clothing . 🎒 Also for accessories: for example, wallets, bags. ❌ What is not covered by the warranty: 📚 Books, 💐 perfumes, 🥛 fragile things like mugs. 💡 Important! For fragile products, make a video of yourself opening the package! 🎥 This is important because if the product is damaged during shipping, the video can be used to prove the damage. 💬 If you have any questions, write to us here in the chat and we will be happy to help! 😊

Question 45

🔧 What are the possible warranty issues?

Accepted Answer

👕🔧 Warranty issues with clothing This is a sensitive topic when it comes to clothing, but FansBRANDS® always does its best to handle real warranty issues fairly. 😊 ❌ Non-warranty issues: Many people try to replace torn, washed , or improperly handled products, but these are not covered by the warranty. ✅ Warranty issues: The warranty only applies to manufacturing defects that occur under normal use. These are defects that were present at the time of sale but were not noticeable. Examples: 🪡 Sewing errors 🧵 Gluing errors 🧶 Material defects 💬 If you have any questions or are unsure about the warranty nature of an issue, write to us here in the chat and we will be happy to help! 😊

Question 46

📄 What are non-warranty issues?

Accepted Answer

🔄⚠️ Warranty replacement – What is worth knowing? Many people would like us to replace their products, but unfortunately, in many cases we encounter problems that result from improper use of the product. 👕 Why can we identify the problem? At FansBRANDS®, we don't just sell our products, we wear and use them every day. We know exactly how to handle and use them properly. 📋 Non-warranty issues: 🔧 Obvious tear or breakage : This is not considered a warranty defect. 🧺 Washing errors : If you wash the product at high temperatures despite the washing instructions and it fades or becomes damaged, it is not a warranty issue. 🚫 Improper use : For example, our shoes are not suitable for playing football or sports , defects resulting from such activities are immediately recognizable and are not covered by the warranty. 💡 Important: If you are unsure about your problem, write to us here in the chat and we will help clarify the situation! 😊

Question 47

🌟 Special warranty issues

Accepted Answer

🔄❗ Extreme cases – What to do? There may be extreme cases where a product parameter differs from what is described. In such cases, we will replace it for free , and we will also cover the shipping costs! 😊 ✅ Examples of extreme cases: 👟 Shoe size discrepancy: If the shoe size does not match the one on the box. We'll exchange it! 🖼️ Different product image: If the image on the website does not reflect the product you received. We will replace it! (Exception: products where only graphics are shown because they have not yet been manufactured.) 💬 If you have a similar problem, write to us here in the chat and we will help you quickly! ✨🚚

Question 48

❌ Damaged packaging upon delivery?

Accepted Answer

🚚 If the package delivered by the courier is visibly damaged , do the following: 📸 Take a photo of the damage before receiving the package. 📝 Ask the courier to make a report of the damage. 🎥 Recommended : Make a video of unpacking the package to document its contents and any damage. 💬 If you have any problems, write to us here in the chat and we will help you with the next steps! 😊

Question 49

🛠️ Warranty for fragile products

Accepted Answer

🛠️ Warranty for fragile products Fragile products (e.g. 🥛 mugs, 🍶 glassware) require special attention during transportation. ✅ Important information: 🎥 Make a video of unpacking the package to prove any damage. 📸 Document the damaged product with photos if a problem arises. ❌ Cases excluding warranty: 🚫 If the damage did not occur during transportation . 🚫 In case of improper use . 💬 If you have any questions about fragile products, write to us here in the chat and we will help you! 😊

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